The Best Capsule CRMAlternativefor Small Businesses
Capsule is a lean CRM with a focus on the basics. OnePageCRM is just as simple, but it gives you more sales features for less. Here’s a side-by-side look at the two.
OnePageCRMOnePageCRM is a sales CRM built around follow-ups. It schedules a next step for each of your contacts and makes sure you’re always nurturing and moving them toward a sale.
- Best for
- Small teams and solo sellers who sell through follow-ups
- Core feature
- Action Stream
- Starting price
- $9.95 per seat/month
CapsuleCapsule is a simple, lightweight CRM focused on the basics. It’s built mainly for managing contacts and tracking sales opportunities.
- Best for
- Small businesses after a lightweight CRM
- Core feature
- Sales opportunity tracking
- Starting price
- $18 per seat/month
Overview
| What the price includes | OnePageCRM$9.95per month (billed annually) | Capsule$36per month (billed annually) |
|---|---|---|
| Two-way email sync | Gmail and Outlook (IMAP/SMTP on Business and Max) | |
| CRM workflows | ||
| Free web forms | ||
| Live chat | ||
| Phone support | ||
| Follow-up tracking | ||
| Overall Value | ||
| Reasonable price range | ||
| Equal support | Email, live chat, and phone on all plans | Email support only |
| No hidden fees | Web forms and route planner included | |
| Business Impact | ||
| Powerful entry plan | Email sync and automation require upgrade | |
| Email automation | Email sequences | Sequences need the Transpond add-on |
| Scalability | ||
| Speed | ||
| Simple navigation | ||
| Centralized workspace | Action Stream | |
| Lead capture | Any web page | LinkedIn, WhatsApp, Gmail, Outlook |
Ease of Use
How easy is each one to learn?
Nothing New to Learn, OnePageCRM
OnePageCRM is quick to learn because so little about it is new. You can manage your whole business from one page called the Action Stream, and that page works like an email inbox. Even contact profiles look like social media pages. You already know how to use screens like these, so there’s barely a learning curve.
- Run whole business from one page
- Interface you already know
- Barely any learning curve
New System to Learn, Capsule
Capsule is simple, as well. It has just a handful of tabs, all of which are plainly labeled so you can easily find your way around. The difference is that your work is spread over several tabs, instead of on one page. Also, because the colors added to contact icons and task labels are random, they tend to distract more than help.
- Work spread across several tabs
- Quick add button on every page
- Houses basic functionalities
Pricing
What will each CRM cost you?
Affordable Pricing, OnePageCRMOnePageCRM costs $9.95 per user/month, which is less than what most CRMs charge. That price covers every tool you need and will use to manage contacts and close sales. If you later want more advanced functionalities, you can opt for the upper plans, which also happen to be more affordable than most others.
- Starts from $9.95 per user
- Includes all sales features you’ll need
- No usage limits
- Affordable upper plans
Above-Average Cost, CapsuleCapsule starts at $18 per user/month. But despite being more expensive than the average small business CRM, it still lacks a few important tools. You don’t get two-way email sync or automation. That is, unless you switch to one of their more expensive plans.
- Starts from $18 per user
- Upgrade required for full feature set
- Free plan included
Customer Support
What support can you count on?
Multi-Channel Support, OnePageCRMEvery OnePageCRM user gets the same support, whether you’re on a free trial or a paid plan. You can call, email, start a live chat, or get on a screen share session with someone on the team. There’s also a free Sales Academy with certification courses, as well as regular live demos to learn from.
- Phone, email, chat, and screen share
- Equal support for all users
- Free Sales Academy
Email-Focused Support, CapsuleOn the other hand, support in Capsule CRM is quite limited. The Starter plan gives you email help on weekdays, an AI chatbot, and a library of articles. No plan includes a phone line or live chat, so when you hit a snag, your best bet is to email and wait for a reply.
- Email support on weekdays
- AI chatbot and articles
- No phone or live chat
Contact Management
Do the contact profiles help you sell?
Profiles for Selling, OnePageCRM
In OnePageCRM’s contact profiles, the things you need to move a lead closer to buying appear first. That includes things like how to reach them, your next step, and the deal. Less useful fields hide under a ‘Show all’ button. There’s also an AI assistant that summarizes full profiles into short notes.
- Actionable sales data show first
- Hides unnecessary fields
- AI profile summaries
Profiles for Storing, Capsule
Contact profiles in Capsule CRM are deliberately lean. Each one houses the contact information, tasks, opportunities, files, and a log of past activity. That said, it doesn’t prioritize the most important sales details. That means you’ll be spending more time looking for what you need to work on a lead.
- All details treated equally
- Lean contact profiles
Follow-up Tracking
Which one keeps your follow-ups consistent?
Keeps You Following Up, OnePageCRM
Following up is what OnePageCRM does best. Every contact carries a Next Action, which is the thing you must do next to move that contact closer to a sale. All your Next Actions are organized in a single list, which is automatically ordered by due date and colored by urgency.
- There’s a follow-up for every contact
- Automatically prioritizes follow-ups
- Consistent nudge to nurture contacts
Just a Task List, Capsule
Unlike OnePageCRM, Capsule focuses on task management instead. You can schedule tasks and fix their deadlines. Capsule will color them according to their due dates and send you reminders via email. But since these tasks aren’t always tied to people, they’re more like general to-dos, not follow-up steps aimed at nurturing a contact.
- Focus on general task management
- Colors tasks according to their deadlines
- Task reminders via email
Email Sync
Can you manage email inside the CRM?
Full Email Sync, OnePageCRM
OnePageCRM syncs your email both ways on every plan. Link Gmail, Outlook, or any provider over IMAP and SMTP, and you can send and receive emails without leaving the CRM. It keeps a full thread history, and it only records conversations with people already in your CRM, so personal and promotional emails are filtered out.
- Two-way sync on every plan
- Gmail, Outlook, IMAP, SMTP
- Only shows emails with CRM contacts
Gated Email Sync, Capsule
Capsule offers two-way sync as well, but you need a higher-tier plan to use it. What’s more? It only works through a separate Gmail or Outlook add-on. That said, if you’re on the entry plan, you can send emails from inside the CRM. The inbox will show all your sent emails, but incoming ones won’t appear.
- Two-way sync on upper plans
- Full sync works only via an add-on
- Only send emails from inside the CRM
- Manually log emails with BCC
Instant Lead Capture
How do leads get into each CRM?
Grab Leads Anywhere, OnePageCRM
OnePageCRM gives you a browser extension called Lead Clipper. If you see someone worth saving, on a website, social profile, or in your email inbox, a single click drops them into your CRM with their details already filled in. The extension can even help schedule a follow-up for the new contact.
- Free Lead Clipper extension
- Save from web, social, or email inbox
- Free web forms for auto capture
Limited Lead Capture, Capsule
Likewise, Capsule CRM has a browser extension called Magical. It pulls in contacts and their details from LinkedIn, WhatsApp, Gmail, and Outlook. But that’s as far as it goes. If you spot any leads on a company website, you’ll need to bring them in manually.
- Magical browser extension
- Pulls from LinkedIn, WhatsApp, Gmail, Outlook
Pipeline Management
What can the sales pipeline do?
Sales & Post-Sales Pipeline, OnePageCRM
OnePageCRM gives you a Kanban pipeline for managing your deals. You drag each deal through the cycle, and use the Forecast view to predict the revenue you’ve got coming. On top of that, you can get a pipeline to manage what happens after the sales. That includes things like the delivery of the product or service you sold, for example.
- Kanban deal pipeline
- Sales forecast view
- Delivery pipeline for post-sales
Limited Deal Pipeline, Capsule
Capsule also provides users with a Kanban pipeline for tracking sales opportunities. You drag and drop from stage to stage, to update their progress. There’s a list view, too, if that’s what you prefer. But unlike OnePageCRM, the sales process is where Capsule’s pipeline functionality ends.
- Kanban or list view
- Drag deals through stages
- Customizable pipeline stages
Integrations
Does it connect to the tools you already use?
Over 40 Small Business Apps, OnePageCRM
OnePageCRM connects with more than 40 of the apps small teams use every day, like Gmail, Outlook, QuickBooks, Xero, and Mailchimp. When you need something that isn’t on the list, Zapier and Webhooks open the door to thousands more. There’s also an open API, so you can build your own integration.
- 40+ everyday integrations
- Zapier and Webhooks
- Open API for custom builds
70+ App Integrations, Capsule
Capsule has a bigger app marketplace, with over 70 integrations. These cover the usual tools like Gmail, Outlook, QuickBooks, and Mailchimp. It connects to Zapier as well, which opens up another 1,000+ app integrations.
- 70+ app marketplace
- Connects through Zapier
Add-Ons
What’s free, and what costs extra?
Tons of Free Extras, OnePageCRMWith OnePageCRM, the things some other CRMs sell separately are included free of charge. You get the Lead Clipper, web forms, the AI assistant, and a business card scanner at no cost. There’s even a free route planner (with a speed dialer) for anyone selling on the go.
- Free Lead Clipper and web forms
- Free AI assistant and card scanner
- Free route planner with dialer
Multiple Paid Add-ons, CapsuleBy contrast, Capsule keeps tools like email marketing and email sequences outside the main product. To use them, you pay for Transpond, an add-on charged on top of whatever plan you’re on. So, a basic email campaign or sequence adds another monthly cost.
- Email marketing through Transpond
- Sequences cost extra
- Charged on top of your plan
When to Use Either CRM Software
Choose OnePageCRM if:
- Following up is how you win sales
- You want the full toolkit on one plan, with no caps or add-ons
- You’d rather not pay extra to unlock the basics
Choose Capsule if:
- Your CRM needs are light and simple
- You don’t mind logging emails by BCC
- Phone and live chat support aren’t important to you
OnePageCRM vs. Capsule features
 OnePageCRMRead the review › |  CapsuleRead the review › | |
|---|---|---|
| Core Features | ||
| Mobile app | Includes AI route planner | Android and iOS |
| Contact management | ||
| Follow-up tracking | ||
| Pipelines | 1 | |
| Duplicate management | ||
| Centralization Tools | ||
| Centralized workspace | ||
| Dashboard | Simple analytics | |
| Number of integrations | 40+ | 70+ |
| Communication Tools | ||
| Two-way email sync | Gmail and Outlook (IMAP/SMTP on Business and Max) | Upper plan only |
| Click-to-call options | ||
| Multi-channel inbox | ||
| Meeting scheduling | ||
| Simple Automation | ||
| CRM workflows | Upper plan only | |
| Sales email sequences | Upper plan only | |
| Free web forms | ||
| Browser extension for auto lead capture | LinkedIn, WhatsApp, Gmail, Outlook | |
| Customer Support | ||
| Email support | ||
| Live chat | ||
| Phone support | ||
| Pricing | ||
| Starting price | $9.95 per seat/month | $18 per seat/month |
| Free trial | 21 days | 14 days |
| Free plan | Very limited | |
| Next paid plan | Affordable ($19.95 per seat/month) | Expensive ($36 per seat/month) |
Frequently asked questions
It can be. Capsule is easy to learn and offers a free plan to start with. The problem, however, is how much it excludes in its entry plan. You won’t find follow-up tracking at all; two-way email sync and automation are only available from the $36 Growth plan, and no plan offers phone or live chat. These are things the average small business needs, so Capsule might not be the best CRM choice for them.
Not the way a sales-focused CRM does. Capsule has task management, so you can set deadlines and get email reminders. However, it never prompts you to set the next step with a contact, and neither does it nudge you to follow through. On the other hand, OnePageCRM is built around follow-ups. It pushes you to follow up with and nurture every contact until they make a purchase.
It does, but not on the cheaper plans. Automation is only available on the Growth plan, which costs $36 per user/month. So if you’re on Starter, those repetitive tasks are still yours to do by hand. OnePageCRM takes the opposite approach, and lets you automate your work from its entry plan.
No, it doesn’t. Capsule keeps support to weekday email, an AI chatbot, and help articles, with no phone line or live chat on any plan. If reaching a person quickly matters to you, OnePageCRM might be better. After all, it includes phone, live chat, email, and screen share on every plan (even the free trial!).
If Capsule CRM isn’t ideal for your small business, you can instead try OnePageCRM. It costs $9.95 per user/month, and includes the features a small business needs (like the email sync, automation, and follow-up tracking) from the entry plan. It’s also quick to learn, since the system not only excludes tools you won’t be using, but also resembles tools you already know how to use.
Yes, for several reasons. At $18 per user/month, Capsule’s starting plan costs more than most small business CRMs. But it still won’t let you sync your email, automate your work, or get help through phone calls or live chat. On the other hand, OnePageCRM gives you all these features from its entry plan. And it only costs $9.95 per user/month.
Both are simple tools, but OnePageCRM is the easier of the two. You work from a single page styled like an email inbox, and since its features are built specifically for small businesses, they’re naturally simple to use. Capsule, on the other hand, gives you a new interface to learn, and forces you to work from several pages.
Not really. The one thing you’d give up is Capsule’s larger native app marketplace, but OnePageCRM still reaches thousands of apps through Zapier and an open API. In exchange, you gain what Capsule doesn’t offer. That means real follow-up tracking, two-way email sync and automation on the entry plan, free web forms, and phone and live chat support. And best of all, you get it all at $9.95 per user/month—much less than Capsule’s entry plan.
Need a Capsule CRM alternative
that does more?
Capsule is easy to use, but it leaves too many essential CRM features off the plans most small businesses can afford. If you’d like a Capsule CRM alternative that’s just as easy, costs less, and gives you all the follow-up and sales tools you need and will use, give OnePageCRM a try.