Humans V Bots

Humans vs Bots: the Battle Royal

Are you a human or a chatbot? A question that most of us have asked at one time or another. In fact, one of our customers asked me just that yesterday. That got me thinking. Do people (and, most importantly, customers) expect to find a Chatbot on the other side of the screen instead of a real human? And if so, do they prefer it? I’ve decided to take a look at the pro’s and […]