Are we a match? Are we a match

Custom Fields vs. Tags: How to segment your client database?

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As part of the OnePageCRM Learning Centre, we’ve been hosting advanced webinars on various topics over the last few months.

One of our most popular turnouts has always been on the topic of Database Segmentation and Reporting in OnePageCRM. After all, no matter how simple your CRM is in terms of functionality, you want to have a clean and structured database.

With that being said, it is the most frequently asked question at this webinar that has spurred me to write this blog post.

So I guess you’re wondering, what the question is… Well here you go:

Why should I use Custom Fields over Tags or vice versa when segmenting my contacts? 

Those of you who already use OnePageCRM will probably already have your own opinions on this one, but today I’m going to give you the pros and cons for both, so you can make up your mind.

1. Custom Fields are more secure for the Account Owner

Custom fields are slightly more secure than Tags.

Only an Account Owner or Administrator can add/edit/delete a Custom Field from a selected group of contacts. That means, if you’re a User on the account and need that one extra field—you’ll have to request this addition from the Account Owner or Administrator.

This helps prevent a situation when a User (perhaps mistakenly) deletes a Custom Field from an entire group of contacts, they’ll have to be removed one by one (which is a hassle right?).

Score: Custom Fields vs. Tags: 1 – 0

2. Tags are more convenient for the User

All Users on the account can easily add or remove Tags from selected groups of contacts.

As mentioned above, only the Account Owner/Admin can add or remove Custom Fields.

Score: Custom Fields vs. Tags: 1 – 1

3. Custom Fields and Tags are both easily viewed

Tags appear nicely above the Next Action blue area, so you can easily see at a glance what Tags are associated with that contact.

For Custom Fields, it requires you to click on the More button to see any associated custom fields.

NOTE: This is based on an average number of Tags per contact (i.e. over 10, just makes it look cluttered).

custom tags in crm
Score: Custom Fields vs. Tags: 2 – 2

4. Filters for Tags are created automatically

Tags are already automatically filtered for you and appear on the left-hand side of your screen.  

The Tag filter also includes the number of contacts in the CRM with that Tag assigned.

OnePageCRM Tags Filter
Score: Custom Fields vs. Tags: 2 – 3

5. Custom Fields can store multiple types of data

There are multiple options with Custom Fields, including single-line text, multi-line text, number, dropdown, date, Anniversary date, and checkbox (my favorite)—meaning multiple ways to segment your data!

So if for example, you’re looking to segment your contacts based on industry type, you can create a custom field with a dropdown and then assign the correct option to your contacts. 

To then find the data, you can run a Filter or Advanced Search. Nice, eh!?

Remember filters are updated in real time meaning if a contact meets the filter conditions, it will appear there automatically.

OnePageCRM Custom
Score: Custom Fields vs. Tags: 3 – 3

So it’s a tie…

As I’m a very “unbiased” user of OnePageCRM, I can see it from both sides, hence my scoring of 3/3.

But heck, let’s throw it out to a vote, what type of person are you? Do you prefer Custom Fields or Tags for segmenting your data?

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