Reinventing Customer Service: Your Secret Sauce To More Sales

In this webinar, experts in Customer Service for Small Businesses from Help Scout and Tribe will show how to leverage your customer base to grow your business further.

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45 minutes + Q&A

Learn how to

  • Align your Sales and Customer Success efforts
  • Understand your clients better to improve your sales flow
  • Create super fans and increase referrals
  • Claim back your precious time and become more productive with powerful automation tips
  • Live Q&A


Ari Diamond
Head of Customer Success

Kenneth Tong, Director of Customer Success at Help Scout

Ken Tong
Director of Customer Success
Help Scout


Leticia Cavicchioli
Sales CRM Expert

About the speakers

Ari is the Director of Customer Success at Tribe, a community platform for businesses.  As the Director of Customer Success, Ari leads all of the company’s customer activities including frontline and technical support, customer success, revenue operations, and billing.  Outside of Tribe, Ari is an active investor and advisor in the startup space primarily in Canada and the US.  He’s also an active volunteer in a number non-profit organizations in the community.  

Ken is the Director of Customer Success at Help Scout, the customer support platform for growing businesses. He has over seven years of experience in the software-as-a-service space including building and leading customer success teams, enabling customer success operations, and being the direct point of contact for customer relationships. He’s worked with customers across all industries and has deep expertise in the HR, legal, and support verticals.

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