Who we are
Used by small businesses in over 80 countries, OnePageCRM is the first (and only) action-focused CRM in the world. We’re on a mission to help small businesses shift the focus from simply storing data to proactively using it to grow sales.
What we offer
- Professional development and a strong learning culture
- 4-day week in June (after probation)
- Hybrid work policies (after probation, for Galway-based employees)
- Team of A-players (a highly skilled, motivated team)
- Regular team-building activities (in-person and virtual)
- Strong emphasis on work-life balance
Who we are looking for
As our product rapidly develops, we are looking for a Customer Success Specialist. You’ll work closely with our Customer Support team and will play a pivotal role in driving customer onboarding, conversion, retention, and business expansion.
In OnePageCRM, you’ll work on four main projects:
(1) Customer conversion and onboarding
- Guide new trial users through onboarding (from the first engagement to subscription).
- Identify and prioritize engagement with high-potential new accounts.
- Monitor onboarding metrics to flag friction points to the Product Team.
(2) Customer engagement and retention
- Organize check-ins with key accounts to build relationships and deepen product use.
- Use analytics to detect dips in usage and intervene early to improve retention.
- Identify upselling opportunities with existing customers.
(3) Customer education and activation
- Become a product and industry expert to deliver high-quality demos and clearly communicate OnePageCRM’s value.
- Run user surveys to collect feedback and identify educational gaps.
- Refine customer communication (emails, Academy, Help Site documentation).
(4) Internal coordination
- Collaborate with Zapier/Make.com experts to streamline customer workflows.
- Partner with the support team to solve user issues efficiently.
- Manage the Help Site structure and delegate writing/editing new help materials.
About you
- Conversion-driven. A key part of this role involves converting trial users and inbound leads into loyal, paying customers. You’ll proactively engage with potential users, understand their needs, demonstrate value, and guide them through the decision-making process to drive conversions.
- Friendly and product-focused. You’ll play a crucial role in turning curious trial users into enthusiastic customers. Through product demos, timely follow-ups, and tailored support, you’ll help users experience the value of OnePageCRM and make the leap from exploring to subscribing.
- Results-driven and strategic. Beyond support, you’ll focus on growing our customer base by converting free trials and qualified leads into paying customers. Your ability to build relationships, identify user needs, and communicate the value of OnePageCRM will directly impact our growth.
- Proactive. A core aspect of your work will be conversion, helping trial users and inbound leads move toward a paid plan. You’ll reach out at the right time, offer solutions to their challenges, and ensure they experience the true value of OnePageCRM.
- Customer-centric. You focus on helping customers succeed. You know how to empathize with customers, listen and understand their needs, and tailor solutions to address their unique challenges. You have exceptional verbal and written communication skills in English.
- Experienced. You have proven experience in customer success, preferably in a technical or SaaS company (3+ years). You’re familiar with customer support processes and CRM tools and have a proven track record in developing and executing customer retention strategies to minimize churn and enhance overall customer satisfaction. If you have a bachelor’s degree in business, communications, or a related field, it’s a nice bonus.
Hiring process
- Application shortlisting
- Interview
- Assessment
- Final chat with a member of the Leadership team
- Decision
OnePageCRM is an equal-opportunity employer. If your CV may not align perfectly with the role but you believe you could be a strong match, we’d like to hear from you. At OnePageCRM, we value talent and potential, carefully reviewing each application we receive.
