OnePageCRM vs. Insightly

Frequently Asked Questions

• Why choose OnePageCRM over Insightly?

  — Focus 100% on taking action instead managing your contact database.
  — Follow up with every lead, on time, every time.
  — Keep all the information you need to close a contact on one scrollable page.
  — Generate leads in a click from any web page.
  — Build deals and send sales quotes in seconds.
  — Save time with smart sales automation features.
  — Generate and automatically email custom activity reports.
  — Reap the full power of sales CRM on the go with native and highly ranked iOS and Android apps.
  — Enjoy the perks of the world-class, above-and-beyond customer support.
  
  Note: We keep this page updated but please keep in mind that some of the numbers in reviews and feature comparisons might be outdated. It's advised to double-check official websites for more up-to-date information.

• What kind of customer support does OnePageCRM offer?

  No matter how easy-to-use is OnePageCRM, we make sure that you always have a helpful human on the other end ready to offer you advice, support, and show you how you can make the most of our software.
  
  — We offer multi-channel support and answer questions via email, phone, and a live chat.
  — We do our best to be available and answer urgent queries even during weekends.
  — We add human touch to our support and provide everyone with a personalized response that you feel is coming from a living person rather than a bot.
  — We go an extra mile. Our team takes time to understand your problem and follows up with you later on to see how you’re getting on.
  — We offer webinars and jump on a screenshare when needed. We also have a comprehensive Help Site that covers everything about our CRM system.
  — We believe in the old “teach a man to fish, and you’ll feed him for a lifetime” thing. That's why we don't just fix your problem but help you learn how to make the most out of your CRM.

• What to consider when choosing a CRM solution?

  When choosing a CRM for your business, you need to consider a few things:
  — Who will be using the CRM?
  — How much time do you have for CRM onboarding?
  — What is your CRM budget?
  — What level of customer support are you expecting from the CRM?
  
  Quick tip: when evaluating several CRMs, try ranking each point from 1-10 and compare the results.

• Is a free CRM better?

  While you do need to make sure that the selected CRM is in your price range, it’s important to pay attention to several points:
  
  — Freemium models are usually deceiving due to the existing pricing gap. They offer only basic features and, if you require more advanced functionality, force expensive upsells on you.
  
  — Look for transparency. While some CRMs might advertise the features you need, a closer inspection can often show that they are only available on higher plans.
  
  — Evaluate their pricing format. Once you need to upgrade to a paid plan, will you be charged per user or per account? Is there a minimum number of users you need to have to qualify for your preferred price plan? How big is the price jump between the plans? Is there an annual subscription discount?

• How easy-to-use is OnePageCRM?

  You can get started in just a few minutes.
  
  OnePageCRM has an intuitive interface. Even if you've been using spreadsheets before, you'll quickly grasp the main functionality of our CRM system.
  
  We believe that no one needs to spend weeks figuring out how to work a CRM and then trying to convince their team to use it.

• What features does a good CRM have?

  It depends on what you're looking for.
  
  Who will be using the CRM?
  
  Do you have a big sales team? If that’s the case, pay closer attention to the CRM’s collaboration features and the ways to keep the team members up to date.
  
  Is your expected primary user a sales manager? If so, it might be good to review the available analytics and reporting features.
  
  Is it a salesperson themselves? Then focus on features that push them to make a sale. Are there prompts and reminders, does a CRM make their life easier with automation features, do they view the whole updating of the CRM process as another admin task or does it help them stay focused?

• What CRM integrations do I need?

  CRM is rarely used in a vacuum. The best CRM software should effortlessly integrate with other apps and processes you already have in place.
  
  For example, if you use email to nurture your leads or build stronger relationships with the existing clients, your chosen CRM needs to have good email marketing integration.
  
  If you use web forms for lead generation, it might be good if the collected leads get automatically added to your CRM, so you can action them later on.
  
  And if, say, your sales and customer support teams often work hand-in-hand in lead nurturing and creating upselling opportunities, you might want to ensure your CRM integrates with your help desk software.