About OnePageCRM
Used by small businesses in more than 80 countries, OnePageCRM is the first action-focused CRM in the world. We’re on a mission to help small businesses grow in a sustainable and conscious way by providing them with a simple and the most effective CRM solution. In 2023, Forbes Advisor named OnePageCRM one of the best simple CRMs on the market.
And now we’re looking for a stellar Customer Success Specialist: a true people person who is passionate about proactively helping customers to have the best experience possible with our CRM product.
Responsibilities:
- Drive product adoption via automated and interactive onboarding
- Setup users for success by understanding key OnePageCRM target industries
- Provide world-class onboarding support via screen share, live chat, and email
- Host online webinars to help onboard multiple new users
- Manage updates to the product FAQs and help site
- Ask happy customers to review us on Google and other review sites
- Help write case studies on Customer Success stories for the company blog
What we look for:
- A self-starter with a positive can-do attitude and hands-on approach
- Excellent organisational, prioritisation, and planning skills with attention to detail
- Exceptional listener with ability to show empathy, and enjoys interacting with others
- Proven ability to identify and solve problems
- Minimum of 2 years customer success or customer service experience (preferably in a technical or software company)
- Familiarity with customer support processes and systems
- Fluent English Speaker
Here’s what we offer:
- 4-day week in June
- Flexible work-from-home policies
- Professional development (incl. course sponsorship and a 360-degree view of the growing business)
- Team of A-players (a tight-knit, energetic, and truly global team)
- Work-life balance initiatives
- Support for experiments, creativity, growth, and a strong learning culture
- Company retreats and regular team activities (in-person and virtual)
Our selection process:
- Application
- Screening call
- Interview
- Assessment
- Final chat with a member of the Leadership team
- Decision
OnePageCRM is an equal-opportunity employer. Even if your CV is not a perfect fit but you think you’d be a great match for this role, we’d like to hear from you. At OnePageCRM, we look for talent and potential and carefully review every application.
Location:
Galway, Ireland (This role is an in house position and not open to remote candidates)
Starting: Immediate start
Send on your application via an online form at