Customer Success Specialist

About OnePageCRM

Used by small businesses in more than 80 countries, OnePageCRM is the first action-focused CRM in the world. We’re on a mission to help small businesses grow in a sustainable and conscious way by providing them with a simple and the most effective CRM solution. In 2023, Forbes Advisor named OnePageCRM one of the best simple CRMs on the market.

And now we’re looking for a stellar Customer Success Specialist: a true people person  who is passionate about proactively helping customers to have the best experience possible with our CRM product.


  • Drive product adoption via automated and interactive onboarding
  • Setup users for success by understanding key OnePageCRM target industries
  • Provide world-class onboarding support via screen share, live chat, and email
  • Host online webinars to help onboard multiple new users
  • Manage updates to the product FAQs and help site
  • Ask happy customers to review us on Google and other review sites
  • Help write case studies on Customer Success stories for the company blog

What we look for:

  • A self-starter with a positive can-do attitude and hands-on approach
  • Excellent organisational, prioritisation, and planning skills with attention to detail
  • Exceptional listener with ability to show empathy, and enjoys interacting with others
  • Proven ability to identify and solve problems
  • Minimum of 2 years customer success or customer service experience (preferably in a technical or software company)
  • Familiarity with customer support processes and systems
  • Fluent English Speaker

Here’s what we offer:

  • 4-day week in June
  • Flexible work-from-home policies
  • Professional development (incl. course sponsorship and a 360-degree view of the growing business)
  • Team of A-players (a tight-knit, energetic, and truly global team)
  • Work-life balance initiatives
  • Support for experiments, creativity, growth, and a strong learning culture
  • Company retreats and regular team activities (in-person and virtual)

Our selection process:

  1. Application 
  2. Screening call 
  3. Interview 
  4. Assessment 
  5. Final chat with a member of the Leadership team
  6. Decision

OnePageCRM is an equal-opportunity employer. Even if your CV is not a perfect fit but you think you’d be a great match for this role, we’d like to hear from you. At OnePageCRM, we look for talent and potential and carefully review every application.


Galway, Ireland (This role is an in house position and not open to remote candidates)

Starting: Immediate start

Send on your application via an online form at

Customer Success Specialist

Or Call Sales (646) 762 1303