Marketplace

LiveAgent

LiveAgent is an omnichannel help desk. Whether a customer writes in by live chat, email, or a call, it all lands in one support queue.

The LiveAgent CRM integration shows a contact's support tickets on their profile in OnePageCRM. When you need the full conversation, one click opens the ticket in LiveAgent.

Need to set it up? See our Help Docs.

See tickets inside customer profiles

Going into a call without knowing about an open ticket is a fast way to lose a customer.

With the LiveAgent integration, every ticket linked to a contact appears on their profile page. You'll see the date, the subject, and the current status, which updates when it changes in LiveAgent. And if you need the full conversation, click the row and LiveAgent opens it up for you.

How CRM widgets work

The LiveAgent widget on a OnePageCRM contact profile, listing tickets with their dates and statuses.

Sales and support, on the same page

Customers don't think in departments, and your CRM shouldn't either.

OnePageCRM puts your LiveAgent tickets, calls, emails, notes, and deals in one place, so whoever talks to the customer next has the whole picture.

About Contact Pages

A OnePageCRM contact profile with calls, emails, notes, meetings, and deals in one view.

Check in after the ticket closes

Some support stories need a personal follow-up, not just a resolved status.

OnePageCRM helps you set a reminder next to any contact, so you can check in after a tough ticket or try to rebuild trust if they're unhappy.

More on follow-up reminders

Follow-up reminders next to contacts in OnePageCRM, each with a date and a next step.

Questions

Because the person selling to a customer should know what that customer just went through with support. This puts the tickets on the same profile as the deals and calls, so nobody walks into a conversation blind.

That contact's tickets, whatever channel they came through: chat, email, or a call. Each shows its date, subject, and status, and the status keeps itself current. Drafted and scheduled emails stay out.

Create an API key in LiveAgent under System settings, then install LiveAgent in OnePageCRM and paste in the key along with your subdomain. One heads-up: LiveAgent shows the key only once, so copy it before you leave that page. The setup guide walks through it.