Marketplace

Groove

Groove is customer support software with a shared inbox, a knowledge base, and live chat. Support teams use it to resolve customers' problems.

The Groove CRM integration shows a contact's support tickets on their page in OnePageCRM, so you can see what a customer has been writing to support about before you talk to them.

Need to set it up? See our Help Docs.

Support history, right where you need it

Knowing what a customer has been emailing your support team about can change how you talk to them today.

Once the integration is on, every Groove ticket linked to a contact appears on their profile page, with the date, the subject, and the current status. When you want the full conversation, click the row and Groove opens the ticket for you.

How CRM widgets work

The Groove widget on a OnePageCRM Contact Page, listing support tickets with their dates and statuses.

Everything about a contact. On one page

When sales, support, and account management all work off the same page, you spare customers the trouble of having to repeat themselves.

That's why OnePageCRM lets you do it all on one page. You'll see Groove tickets, calls, emails, notes, and deals related to that contact, all in a single place.

Learn about Contact Pages

A OnePageCRM Contact Page with calls, emails, notes, meetings, and deals in one view.

Stay close after a tough ticket

Closing a ticket isn't the same as actually solving the customer's problem.

OnePageCRM helps you set a reminder next to any contact, so you can check in a few days later or flag the account for a closer look.

More on follow-up reminders

Follow-up reminders next to contacts in OnePageCRM, each with a date and a next step.

Questions

Because sales and support talk to the same customers in different systems. Support works in Groove, sales works in the CRM, and this puts the ticket history where the sales side can see it.

That contact's support tickets, each with its date, subject, and current status. Clicking one opens the full conversation in Groove. Matching runs on the contact's primary email address.

Create an API token in your Groove settings, then install Groove under Apps and Integrations in OnePageCRM and paste the token in. One thing to know: Groove shows the token only once, so copy it before leaving that page. The setup guide covers every step.