Front is help desk software. Support teams use it to answer customer emails from a shared inbox.
The Front CRM integration shows the emails your support team sent a customer through Front on their Contact Page in OnePageCRM. That way, your sales team can see what support has been helping the customer with before reaching out to them.
Every email sent to a customer through Front shows on their Contact Page, with the date and the subject line. Click a subject and the full email opens in Front.
CC and BCC count too: the email shows on the widget of everyone it went to, not just the main recipient.
Because support and sales talk to the same customers without seeing each other's conversations. Support works in Front, sales works in the CRM, and this puts the Front emails where sales can see them.
Emails sent to that contact through Front, each with its date and subject line, and the subject opens the full email in Front. For an email sequence, the widget shows the last email that went out rather than every step. Matching runs on the first ten email addresses saved for the contact.
Install Front under Apps and Integrations in OnePageCRM, click Connect to Front, and sign in to approve it. The setup guide covers each step.
