The CEO Tour: What I Learned Walking in our Customers Shoes

What a 30-Day Trip around the UK Taught Me About Business Success. Last autumn, I set out on a 30-day trip around the UK, in a motorhome the likes of Jamiroquai’s, with a crucial message to deliver — for SMBs around the world it’s time to think global. New places, workshops, interviews, presentations…. This trip had plenty. But its most remarkable part was the opportunity to spend time with our customers, sit by their side […]
Humans V Bots

Humans vs Bots: the Battle Royal

Are you a human or a chatbot? A question that most of us have asked at one time or another. In fact, one of our customers asked me just that yesterday. That got me thinking. Do people (and, most importantly, customers) expect to find a Chatbot on the other side of the screen instead of a real human? And if so, do they prefer it? I’ve decided to take a look at the pro’s and […]
Top sales conferences 2019

Top 17 Sales Conferences to attend in 2019

It’s no secret that a few days off and away from work, in a different environment can regenerate the mind and this is exactly how we feel after we return from the holidays. Hit the ground running in the New Year! If you’re looking for a way to rejuvenate or get an energy boost during the year, attending a sales conference can help do just that! Fast forward a few months, your workload has tripled, your […]
Sales Process OnePageCRM

How to track your sales process in OnePageCRM

Not sure of the steps involved in your sales process? Fear not, as this is a common obstacle in many SME’s. It’s critical to understand your customers journey and determine what key milestones are important. Go back to basics – pen and paper. Write down the key steps involved in converting your lead to a customer. We know not everyone falls into these exact steps, or moves along as quickly as they should, but in […]